Terms and Conditions

Effective Date: 04/02/2026

Welcome to Tenant Reply. These Terms and Conditions ("Terms") govern your access to and use of the Tenant Reply website, platform, software, tools, integrations, communications, and related services (collectively, the "Services") provided by Tenant Reply LLC ("Tenant Reply," "we," "us," or "our").

By accessing or using the Services, creating an account, booking a demo, submitting a form, clicking to accept these Terms, or otherwise interacting with Tenant Reply, you agree to be bound by these Terms. If you do not agree, do not access or use the Services.

1. Who We Are

Tenant Reply is a technology company that provides communication, workflow, automation, AI-assisted messaging, analytics, and related software tools for property owners, operators, managers, and related real estate businesses. Unless expressly stated otherwise in a separate written agreement, Tenant Reply is not a property management company, law firm, broker, financial advisor, insurance provider, or emergency response service.

2. Eligibility

You may use the Services only if:

• you are at least 18 years old;
• you have the legal capacity to enter into a binding contract; and
• you are using the Services on behalf of yourself or a business or organization you are authorized to represent.

If you use the Services on behalf of an entity, you represent and warrant that you have authority to bind that entity to these Terms.

3. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we may post the updated version on our website, update the Effective Date, and, where appropriate, provide additional notice. Your continued use of the Services after the updated Terms become effective means you accept the revised Terms.

4. Additional Agreements

If you or your company enter into a separate written agreement with Tenant Reply, such as a subscription agreement, order form, proposal, statement of work, or master services agreement, that agreement will control to the extent of any conflict with these Terms for the covered Services.

5. Account Registration and Security

To access certain Services, you may need to create an account or provide certain information.

You agree to:

• provide accurate, current, and complete information;
• keep your login credentials confidential;
• promptly update your information if it changes;
• be responsible for all activity that occurs under your account;
• ensure that your users maintain appropriate password and access security; and
• notify us immediately if you suspect unauthorized access or use.

We are not responsible for losses caused by unauthorized use of your account where you failed to maintain reasonable account security.

6. Acceptable Use

You agree not to, and not to permit any third party to:

• use the Services in violation of any applicable law, regulation, court order, or third-party right;
• upload, transmit, or process unlawful, defamatory, infringing, fraudulent, deceptive, threatening, abusive, harassing, obscene, discriminatory, or misleading content;
• use the Services to send spam or unauthorized marketing messages;
• use the Services for communications that require specific legal notices, approvals, or disclosures unless you are solely responsible for ensuring those requirements are satisfied;
• impersonate another person or entity;
• reverse engineer, decompile, disassemble, copy, scrape, frame, mirror, or otherwise attempt to derive source code, models, prompts, workflows, or underlying technology, except to the extent such restriction is prohibited by law;
• interfere with or disrupt the integrity, security, availability, or performance of the Services;
• bypass any technical limitations, rate limits, or access controls;
• use the Services to develop, benchmark, or improve a competing product or service;
• upload malicious code, viruses, or harmful scripts; or
• use the Services for emergency communications or situations where failure, delay, or inaccuracy could result in death, bodily injury, or significant property damage.

We may investigate violations and suspend or terminate access if we believe misuse has occurred.

7. Customer Data

As between you and Tenant Reply, you retain ownership of the information, messages, documents, prompts, files, tenant communications, contact details, configurations, and other content you or your users submit to the Services ("Customer Data"), subject to the rights you grant us in these Terms and any separate agreement.

You grant Tenant Reply a non-exclusive, worldwide, limited right to host, store, copy, transmit, display, modify, analyze, and otherwise process Customer Data solely as necessary to:

• provide, maintain, support, and improve the Services;
• perform implementation, configuration, analytics, reporting, and customer support;
• perform troubleshooting, security, backup, fraud prevention, and abuse monitoring;
• develop and improve workflows, product performance, and platform features;
• comply with law; and
• enforce these Terms and our agreements.

You represent and warrant that you have all rights, permissions, and legal bases necessary to provide Customer Data to us and to authorize us to process it as contemplated by these Terms.

8. Analytics and Product Improvement

You acknowledge that Tenant Reply may use Customer Data, usage data, and platform interaction data to generate analytics, insights, performance metrics, and operational improvements for the Services. We may also use de-identified and aggregated data for product improvement, benchmarking, analytics, and internal business purposes, provided such data does not identify you, your end users, tenants, residents, or any individual person.

9. AI-Assisted and Automated Features

Certain features may include automated, AI-assisted, or rules-based suggestions, message drafting, summarization, classification, routing, workflows, and related outputs.

You acknowledge and agree that:

• automated or AI-generated outputs may be incomplete, inaccurate, delayed, or inappropriate in some situations;
• you remain solely responsible for reviewing, approving, and deciding whether to use any output;
• Tenant Reply does not guarantee that any output is legally compliant, factually accurate, or suitable for any particular business, legal, or regulatory purpose; and
• you are responsible for your communications, notices, actions, decisions, and compliance obligations.

10. Communications Consent

By providing your contact information to Tenant Reply, booking a demo, creating an account, or otherwise interacting with us, you agree that we may send you transactional, service-related, administrative, onboarding, support, billing, security, and account communications by email, phone call, or text message, as permitted by applicable law.

If you separately opt in to receive marketing emails or marketing text messages, you consent to receive those communications from us subject to your right to opt out at any time. Consent to receive marketing communications is not required to use the Services unless clearly stated otherwise where lawful.

You are responsible for providing accurate and current contact information. Message and data rates may apply to text messages. Message frequency may vary.

11. Third-Party Services and Integrations

The Services may interoperate with third-party platforms, APIs, communication tools, property management systems, CRM tools, payment providers, analytics providers, booking tools, and other third-party services.

Your use of third-party services is governed by the terms and privacy policies of those third parties. Tenant Reply is not responsible for third-party services, their availability, security, content, or practices. We may suspend or discontinue integrations at any time if the third-party service changes, becomes unavailable, or creates legal, technical, or security concerns.

12. Fees and Payment

If you purchase paid Services, you agree to pay all applicable fees in accordance with the pricing, billing terms, and payment terms presented to you or set out in a separate written agreement.

Unless otherwise stated:

• fees are stated in U.S. dollars;
• fees are non-refundable except as required by law or expressly stated in writing;
• subscriptions may renew automatically unless canceled before the renewal date; and
• you are responsible for applicable taxes, duties, levies, or similar governmental assessments, excluding taxes based on our net income.

We reserve the right to suspend or limit access to paid Services for late or failed payment.

13. Intellectual Property

Tenant Reply and its licensors own all right, title, and interest in and to the Services, including all software, technology, interfaces, designs, workflows, trademarks, service marks, logos, content, documentation, and related intellectual property, excluding Customer Data.

Subject to your compliance with these Terms and any applicable payment obligations, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Services for your internal business purposes during the applicable subscription term.

No rights are granted except as expressly stated in these Terms.

14. Feedback

If you provide feedback, suggestions, ideas, enhancement requests, or recommendations regarding the Services, you grant us a worldwide, perpetual, irrevocable, royalty-free right to use, modify, and incorporate that feedback without restriction or obligation to you.

15. Confidentiality

You may receive non-public information about Tenant Reply and the Services, including product features, pricing, technical information, documentation, and roadmaps, that is confidential by its nature or designation ("Confidential Information"). You agree not to disclose or use our Confidential Information except as necessary to evaluate or use the Services.

We will protect Customer Data as described in our Privacy Policy and any applicable separate agreement.

16. Privacy

Your use of the Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

17. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TENANT REPLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, ACCURACY, OR RELIABILITY.

WE DO NOT WARRANT THAT:

• THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE;
• THE SERVICES WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS;
• ANY OUTPUT, MESSAGE, SUGGESTION, OR COMMUNICATION GENERATED THROUGH THE SERVICES WILL BE ACCURATE, COMPLETE, TIMELY, OR LEGALLY COMPLIANT; OR
• DEFECTS WILL BE CORRECTED.

18. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TENANT REPLY AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, OR USE, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF TENANT REPLY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF:

• THE AMOUNT YOU PAID TO TENANT REPLY FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM; OR
• ONE HUNDRED U.S. DOLLARS (US $100), IF YOU HAVE NOT HAD ANY PAYMENT OBLIGATIONS TO TENANT REPLY.

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

19. Indemnification

You agree to defend, indemnify, and hold harmless Tenant Reply and its affiliates, officers, directors, employees, contractors, licensors, and service providers from and against any claims, liabilities, damages, judgments, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or relating to:

• your use of the Services;
• your Customer Data;
• your violation of these Terms;
• your violation of applicable law; or
• your infringement or misappropriation of any third-party rights.

20. Suspension and Termination

We may suspend, restrict, or terminate your access to the Services, in whole or in part, with or without notice, if:

• you violate these Terms;
• you fail to pay amounts due;
• we reasonably believe your use creates security, legal, or operational risk;
• required by law; or
• a third-party provider or integration required for the Services becomes unavailable on terms acceptable to us.

You may stop using the Services at any time. Any provisions that by their nature should survive termination will survive, including provisions relating to payment obligations, intellectual property, disclaimers, limitation of liability, indemnification, confidentiality, governing law, and dispute resolution.

21. Export and Sanctions Compliance

You may not use the Services in violation of U.S. export control or sanctions laws. You represent and warrant that you are not located in, organized under the laws of, or ordinarily resident in a country or territory subject to comprehensive U.S. embargoes, and that you are not on any restricted-party list maintained by the U.S. government.

22. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to its conflict of laws principles.

23. Dispute Resolution and Venue

Any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be resolved exclusively in the state or federal courts located in the State of Delaware, and each party consents to the exclusive jurisdiction and venue of those courts.

24. Miscellaneous

These Terms constitute the entire agreement between you and Tenant Reply regarding the Services unless superseded by a separate written agreement.

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in effect.

Our failure to enforce any provision is not a waiver of that provision.

You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of assets.

25. Contact Information

If you have questions about these Terms, please contact:

Tenant Reply LLC
 8 The Green
 STE A
 Dover, DE 19901
 support@tenantreply.com